Frequently Asked Questions
Everything you need to know about your Dr Paw Paw order.
Are Dr Paw Paw products suitable for all skin types?
Yes, our multi-purpose balms and skincare products are formulated with natural ingredients like fermented pawpaw, aloe vera, and olive oil, making them gentle enough for sensitive skin and all age groups.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor its progress.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.
Are your products cruelty-free and vegan?
Absolutely. Dr Paw Paw is proud to be a PETA-approved cruelty-free brand. The majority of our range is also 100% vegan-friendly.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. Please contact us within 1 hour of placing your order if you need to make changes, and we will do our best to accommodate your request.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a seamless checkout experience.